The Austin office is assigned a high profile client that pays Matrix extra to meet their expectations. Depending on the client you are assigned to in Matrix, you may have additional expectations and quotas to meet on top of what Matrix demands. Makes it impossible to meet deadlines and complete daily tasks. Your current workload is already enormous but when people are out you have to cover their tasks also. Coverage when staff take PTO or are sick is a huge problem. Examiners that have worked there for over 10 years can't do it so they just work the extra hours with no overtime and just accept it. There is no way to complete all your tasks in an 8 hour period. We are salaried employees so no overtime. The veteran claims examiners work 10 to 12 hour days. There is a high turn over in the office because of the impossible workload and high expectations put on the claims examiners. Our supervisor worked with us as much as she could but it was hard for her to take time so show us all the processes along with her additional duties. onsite, but since our office is so small Matrix does not provide any mentors unlike other sites in Phoenix and Portand. We were supposed to get assigned mentors for part of the day during training to go over the claims process, programs we are using etc. There was a some interaction with the trainees but not much. The training was via a webinar where the trainers read power points to you which is not very effective. Good luck in your search and I hope you find an employee that will appreciate your attributes and provide learning, growth and happiness. If you are looking for a meaningful, stable and advancing career, I advise you to keep looking. Because we have to use multiple programs,you have to constantly update in both systems. The programs to manage the claims are old and ineffective. I would not recommend working for Matrix.
Coverage when staff takes PTO or are sick is a huge problem. I think I worked with the previous employee review that included all the reasons to provide you with the reasons to avoid this unhealthy enviroment in the Matrix company and specifically the Austin location.
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